Terms of Service

Last updated: October 19, 2026

1. Introduction

Welcome to graindevue.com ("Platform," "Service," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our professional photography platform that connects clients with professional photographers.

By accessing or using our Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

Service Provider: graindevue.com is operated by a company registered in France.

Email: tony@graindevue.com
Website: https://graindevue.com

2. Definitions

"Client" means any individual or entity using the Platform to book photography services
"Photographer" means any professional photographer offering services through the Platform
"User" means any individual using the Platform, including both Clients and Photographers
"Booking" means a confirmed arrangement for photography services between a Client and Photographer
"Contract" means the legally binding agreement generated through our Platform
"Package" means a photographer's predefined service offering with fixed pricing
"Free Plan" means the permanent, no-cost offer that gives a Photographer a public profile on the Platform
"Pro Plan" means the offer that gives access to all of the Platform's photographer tools
"Subscription" means the paid monthly subscription to the Pro Plan

3. Platform Overview

graindevue.com is a specialized platform that:

Connects clients with professional photographers
Facilitates booking, contract generation, payment processing, and project management
Provides secure two-phase payment processing (deposit + balance)
Offers photographers a permanent Free Plan and a subscription-based Pro Plan

4. User Accounts and Registration

4.1 Account Creation

You must create an account to use our Platform
You must provide accurate, current, and complete information
You are responsible for maintaining the security of your account credentials
You must be at least 18 years old to create an account

4.2 Account Types

Client Accounts: For individuals seeking photography services
Photographer Accounts: For professional photographers offering services, on the Free Plan or the Pro Plan

4.3 Account Verification

Photographers must complete profile verification before accepting bookings
We reserve the right to verify any user's identity and credentials
False or misleading information may result in account suspension

5. Photographer Plans

5.1 Free Plan

The Free Plan is permanent and free of charge
Once Graindevue has approved the profile, the Photographer can publish a public directory profile with a presentation, a city, their specialties, six portfolio photos and links to their website or social profiles
The Free Plan does not include online booking, messaging or the management tools described in section 5.2
The Free Plan's image library is limited to six images; images already stored beyond that limit are kept, but no new image can be added beyond it

5.2 Pro Plan

Price: €29/month
Included: every photographer tool of the Platform, including contact and inquiry management (CRM), Packages, online booking, messaging, calendar, Contract generation, payment processing, invoicing, gallery delivery and the photographer website
Pro Plan access comes from a trial, a Subscription or the complimentary access for early registrants (section 5.4)

5.3 Pro Plan Trial

Each Photographer gets a single free 30-day trial of the Pro Plan, with no credit card
For a Photographer who registered for the Pro Plan, the trial starts on their first Studio visit after their profile is approved; for a Photographer on the Free Plan, it starts when they request it
A started trial cannot be paused, extended or restarted
When the trial ends without a Subscription, the account moves to the Free Plan

5.4 Complimentary Access for Early Registrants

Photographers who registered before the launch of the Free and Pro Plans get the Pro Plan free of charge once their profile is approved, through January 11, 2027 inclusive (Paris time)
This complimentary access is not a Subscription and involves no billing; when it ends without a Subscription, the account moves to the Free Plan

5.5 Subscription Terms

A Subscription taken during the trial or the complimentary access is not billed before that access ends: the first invoice is issued on that date
Cancelling a Subscription before its first invoice costs nothing
Subscriptions automatically renew unless cancelled
You may cancel your subscription at any time
Cancellation takes effect at the end of the current billing period; you keep access until then
No refunds for partial months

5.6 Return to the Free Plan

Without a running trial, Subscription or complimentary access, the account moves to the Free Plan: a complete profile stays published in the directory, without online booking
Pro tools are then restricted, including for projects started during Pro access
The Photographer keeps reading and exporting their history, and can still cancel an existing Booking with a full refund to the client
Clients keep access to their existing documents and already-delivered galleries
Data is kept and found again on a return to the Pro Plan

6. Booking and Contract Process

6.1 Package Selection

Photographers create fixed-price packages with essential details
Packages include session type, duration, minimum shots, and price
Technical specifications are discussed during the booking process

6.2 Booking Process

Client selects a package and preferred dates
Photographer confirms availability and discusses specifications
System generates a detailed contract
Both parties digitally sign the contract
Client pays deposit to confirm the booking
Session proceeds according to contract terms
Client pays balance according to photographer's configured terms

6.3 Contract Terms

Contracts are legally binding once signed by both parties
Contracts include package details, timeline, pricing, and policies
Both parties must fulfill their contractual obligations
Modifications require mutual agreement

7. Two-Phase Payment System

7.1 Payment Structure

Two-phase payment: Deposit (25-100%) + Balance configured by photographer
Multiple payment methods: Card via Stripe, cash, check, or bank transfer
Configurable terms: Photographer sets percentages, due dates, and accepted methods

7.2 Payment Processing

Card payments: Processed via Stripe; the amount is transferred to the photographer's Stripe account via Stripe Connect, then paid out to their bank account on Stripe's payout schedule
Manual payments: Client declares payment, photographer confirms receipt
100% deposit option: Full upfront payment available if configured by photographer

7.3 Legal Compliance

French law compliance: balance must be due within 60 days of session date
Photographers receive full payment minus standard Stripe processing fees (2.9% + 30¢) for card payments only
No platform commission on Bookings

7.4 Refund Policy

Refunds follow a time-based policy, calculated from the session date:

60+ days before session: 100% refund
30-59 days before session: 50% refund
14-29 days before session: 25% refund
0-13 days before session: No refund

Force majeure policy: On documented force majeure (illness, natural disaster, etc.), the photographer may cancel the booking and refund all sums paid. Force majeure does not postpone the session: to change the date, the client cancels under the policy above and sends a new booking request.

8. Service Delivery and Quality Standards

8.1 Delivery Timelines

Photographers are responsible for establishing and communicating their own delivery timelines. These timelines should be clearly specified in their packages and contracts. Typical timelines vary based on the type of photography, workload, and post-processing requirements. Photographers may define specific timelines for different types of deliverables in their contracts.

8.2 Quality Standards

Photographers define their own quality standards in their packages
Deliverables must match the specifications agreed upon in the contract
Clients may request corrections if deliverables clearly do not match contract terms

8.3 Delivery Methods

Cloud gallery: Online viewing and download options
Physical delivery: Optional shipping of prints or other materials as per contract

9. User Conduct and Responsibilities

9.1 General Conduct

Use the Platform only for lawful purposes
Respect other users' rights and privacy
Provide accurate and truthful information
Maintain professional behavior and communication

9.2 Photographer Responsibilities

Deliver services according to contract specifications
Maintain professional standards and adequate equipment
Communicate clearly and promptly with clients
Honor agreed-upon timelines and commitments

9.3 Client Responsibilities

Provide accurate requirements and preferences
Respect photographer's time and expertise
Pay agreed-upon amounts promptly
Provide timely feedback and confirmation

10. Intellectual Property Rights

10.1 Platform Content

Platform content is owned by graindevue.com
Users retain rights to their portfolio images and content
You grant us license to display your content on the Platform

10.2 Photography Rights

Image rights are determined by individual contracts
Default rights vary by package type
Commercial usage rights must be explicitly agreed upon

11. Privacy and Data Protection

For complete details about how we collect, use, and protect your personal data, please refer to our Privacy Policy available at https://graindevue.com/en/privacy.

11.1 Data Collection

We collect information necessary for Platform operation, including:

Account and profile information
Booking and payment details
Communication records
Usage analytics

11.2 Data Usage

Data is used to provide and improve Platform services
We do not sell personal information to third parties
Data sharing is limited to service providers and legal requirements

11.3 Data Security

We implement industry-standard security measures
Payment information is processed securely through Stripe (we do not store your full card details or bank account information)
Regular security audits and updates are performed
Our infrastructure is SOC 2 Type II certified

11.4 International Data Transfers

Important: Your personal data is stored and processed primarily within the European Union. For payment processing, some data may be transferred outside the EEA. We ensure adequate protection for such transfers through:

EU-US Data Privacy Framework: Stripe is certified under the EU-US Data Privacy Framework
Standard Contractual Clauses (SCCs): We have entered into SCCs with our service providers

Data Storage Locations:

Account data and bookings: Convex (European Union - Ireland, data remains in EU)
Gallery photos: Cloudflare R2 (European Union - data remains in EU)
Payment data: Stripe (Ireland/EU, with potential US transfers under EU-US DPF)

For full details on international transfers and your rights, see our Privacy Policy.

12. Dispute Resolution

In case of disagreement between a client and photographer regarding deliverable quality or contract execution, parties are encouraged to resolve the issue directly via the Platform's messaging system. If no resolution is found, parties may contact Platform support for assistance.

The Platform acts as an intermediary and may provide guidance, but is not responsible for final dispute resolution between clients and photographers. Unresolved disputes may require external legal resolution.

13. Limitation of Liability

13.1 Platform Liability

We are not liable for photographer services or client actions
Platform liability is limited to subscription fees paid
We are not responsible for third-party services or content

13.2 User Liability

Users are responsible for their own actions and content
Photographers are liable for service quality and delivery
Clients are liable for payment and cooperation

14. Termination and Suspension

14.1 Account Termination

You may terminate your account at any time
We may terminate accounts for Terms violations
Termination does not affect existing contracts or payments

14.2 Service Suspension

We may suspend accounts during investigation
Suspension may occur for suspected fraud or violations
Service will be restored upon resolution of issues

15. Platform Changes and Updates

15.1 Service Modifications

We may modify Platform features and functionality
Changes will be communicated to users in advance
Significant changes may require Terms updates

15.2 Terms Updates

Terms may be updated periodically
Users will be notified of significant changes
Continued use constitutes acceptance of updated Terms

16. Service Area

16.1 Availability

The Platform currently operates with photographers established in France
Services are available to clients located in France and neighboring countries
International expansion is planned for future phases

16.2 Compliance

Users must comply with applicable French laws
Platform complies with GDPR and French data protection laws
Disputes are subject to French jurisdiction

17. Contact Information

For questions about these Terms, please contact us:

graindevue.com

Email: tony@graindevue.com

18. Governing Law

These Terms are governed by French law. Any disputes will be resolved in the competent courts in France.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms constitute the entire agreement between you and graindevue.com regarding the Platform and supersede all prior agreements and understandings.

By using graindevue.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Effective Date: January 2025